Answers to the things people ask most — and a real human at the end of every unanswered question.
Install, grant Screen Time access, and seal your first app.
◇ 5 articlesHow shielding, the question, and the 1–15 minute window work.
◇ 7 articlesCaps, receipts, charity partners, Pro subscriptions, refunds.
◇ 8 articlesReciters, tafsir, bookmarks, prayer times, qibla, tasbih.
◇ 4 articlesJoining by code, what your circle can see, the weekly digest.
◇ 6 articlesSign-in, data export, deletion, and what we can never see.
Nine times out of ten it's a permission. Open iOS Settings → Screen Time → Apps with Screen Time Access and make sure Sadd is enabled. Then, inside Sadd, go to Settings → Blocked apps & sites and confirm the app is selected.
If it's still not catching, fully quit Sadd and reopen it so it can re-register the FamilyControls authorization. A device restart resolves the rest.
Yes, any time, with no penalty. Open Settings → Sadaqah and tap Manage on sadd.app, where you set your amount, deposit threshold, and monthly cap. Lowering the cap takes effect immediately; you'll never be charged past it.
Stripe emails you a receipt for each donation charge — the amount, the charity, and the date. You can review your pledge and saved card any time on sadd.app. Whether a donation is tax-deductible depends on the charity and your jurisdiction; consult your own advisor.
No. Apple's Screen Time API only tells us that a sealed app was opened — never the content of what you scrolled, watched, or typed inside it. The intention you write at the gate is saved to your account so you can revisit it (Settings → Niyyah → Your past intentions); it is never sold, mined, or shared with your halaqa or charity. Full detail in our Privacy Policy.
If the charge hasn't yet been disbursed to the charity, email support@sadd.app as soon as possible and we'll try to reverse it. Once funds have reached the charity, they're a completed gift and can't be refunded — that's covered in our Terms.
In the Quran tab, open any ayah and tap ⊙ Tafseer or the reciter name to switch. Defaults live in Settings → Quran. Eight reciters, and six tafsir sources spanning English, Urdu, and Arabic, are included — among the tafsirs are Maʿārif al-Qurʾān, Ibn Kathīr (abridged), and Tafsīr al-Saʿdī.
Only your bypass count, reclaimed time, and shield streak — under your kunya, never your niyyah text or which apps you sealed. You join by invite code and can leave at any time from Circle → Manage. Halaqa is part of Sadd Pro.
Settings → Account → Delete account. It's immediate and irreversible; your account data — including your bypass records and gate intentions — is erased at once. Stripe keeps its own copy of payment records under its terms and applicable law. To export a copy of your data first, email privacy@sadd.app.
1 · Install from TestFlight and open Sadd. 2 · Sign in with Apple. 3 · Grant Screen Time access when prompted. 4 · Pick the apps to seal. 5 · Set your madhhab and calculation method for prayer times. 6 · Optional: turn bypasses into sadaqah by signing the quick commitment on sadd.app and saving a card. That's it — the barrier is live.
Prayer times depend on your calculation method and location permission. Check Settings → Prayer times → Method and confirm location access is set to “While Using.” Times are calculated estimates — always defer to your local masjid where precision matters.
A declined charge usually means your saved card needs re-authorization. Open Settings → Sadaqah — if there's an issue you'll see a banner; tap Retry, or update your card on sadd.app. Your shields keep working in the meantime, and the pending sadaqah retries automatically once the card clears.